Self Determination Support Specialist (Southington, CT)

About the Role

As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service over the phone to people self-directing their care as well as other stakeholders. GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and fun, valuing excellence without micromanagement.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Review timesheets and track time
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

• High School Diploma or GED required
• Associate degree preferred

Work Environment

Work is performed in a typical office (call center) setting.

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

Culture & Belonging

GT is committed to being a welcoming and inclusive community where all staff feel comfortable bringing their full, authentic selves to work. We value diversity, recognizing it drives innovation and strengthens our ability to achieve our mission of self-determination. GT strives to create a workforce that reflects the communities we serve, fostering a sense of belonging and mutual respect.