Self Determination Support Specialist I

Responsibilities

• Creates, completes, updates, and reviews employee and client records
• Enters information into computer databases for effective record keeping
• Administers new and existing DocuSign accounts
• Prepares and sends documents via mail using approved communications
• Ensures the proper naming and saving of documents in the document management system
• Serves as an escalation point for DocuSign support issues from the Operations staff and customers
• Ensures all compliance standards are met for audit purposes
• Performs timesheet reviewing
• Performs time tracking
• Performs proofing & posting
• Reviews overlap and overtime reports
• Serves as an escalation point for DocuSign support issues from the Operations staff and customers
• Handles inbound calls and assists with making outbound calls as requested
• Accurately and efficiently completes payroll checklists for assigned agencies
• Resolves any discrepancies that may exist in the document
• Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements
• Completes administrative tasks such as filing, copying, data entry, etc...

Requirements

• High School Diploma or GED required
• Associate degree preferred

Qualifications

Work is performed in a typical office setting. This position is based in High Point, NC.

Skills

Self-motivation, attention to detail, strong communication skills, and proficiency with Microsoft Office applications.

Benefits

Flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of service.