Self-Checkout Attendant

Festival Foods · Green Bay, WI · 1 mo ago

OTHRPart-time

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

The Self-Checkout Attendant assists guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience while maintaining a clean and orderly checkout area.

Responsibilities

Guest Assistance
- Greet every guest in a friendly, helpful, and professional manner.
- Provide guidance on using self-checkout machines.
- Assist guests with scanning items, handling payments, and bagging purchases as needed.
- Continuously move through the self-checkout area to respond to guest inquiries and interventions with urgency.
Guest Experience
- Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
- Maintain a positive attitude and demonstrate patience in stressful situations.
- Educate guests on self-checkout interventions, features, and benefits.
- Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
Technical Support
- Troubleshoot and resolve basic technical problems with self-checkout machines.
- Report any malfunctions or maintenance needs to the appropriate personnel.
- Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
Quality and Cleanliness of Workspace
- Keep the self-checkout area clean, organized, and free of obstructions.
- Regularly sanitize self-checkout stations to maintain a clean and safe shopping environment.
- Ensure signage and instructions are clearly visible and up to date.
Loss Prevention/Asset Protection
- Monitor transactions, assistance lights, and guest behaviors to assist guests and help prevent theft and fraud.
- Follow store policies and procedures regarding loss prevention/asset protection and security.
- Report suspicious activities to store management or CORE.
Team Collaboration
- Collaborate with other store associates to enhance overall store operations.
- Participate in training sessions and team meetings as required.
- Provide feedback to improve self-checkout processes and guest experience.
Other duties as assigned.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements

Experience as a Cashier and Bagger; previous customer service or retail experience preferred.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information/merchandise through register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those required to successfully perform the essential functions of this job in a fast-paced retail environment.

Continuously move around the Self-Checkout registers, walk in the store, bend, stoop, and kneel regularly.
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Standing for long periods (up to 90%) and some lifting may be required.

Benefits