Self-Checkout Attendant

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state.

About the role

The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience. The attendant maintains a clean and orderly checkout area while delivering excellent customer service.

Responsibilities

• Guest Assistance
  • Greet every guest in a friendly, helpful, and professional manner.
  • Provide guidance on using self-checkout machines.
  • Assist guests with scanning items, handling payments, and bagging purchases as needed.
  • Continuously move through the self-checkout area to respond to guest inquiries and interventions with urgency.
• Guest Experience
  • Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
  • Maintain a positive attitude and demonstrate patience in stressful situations.
  • Educate guests on self-checkout interventions, features, and benefits.
  • Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
• Technical Support
  • Troubleshoot and resolve basic technical problems with self-checkout machines.
  • Report any malfunctions or maintenance needs to the appropriate personnel.
  • Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
• Quality and Cleanliness of Workspace
  • Keep the self-checkout area clean, organized, and free of obstructions.
  • Regularly sanitize self-checkout stations to maintain a clean and safe shopping environment.
  • Ensure signage and instructions are clearly visible and up to date.
• Loss Prevention/Asset Protection
  • Monitor transactions, assistance lights, and guest behaviors to better assist guests and help prevent theft and fraud.
  • Follow store policies and procedures regarding loss prevention/asset protection and security.
  • Report suspicious activities to store management or CORE.
• Team Collaboration
  • Collaborate with other store associates to enhance overall store operations.
  • Participate in training sessions and team meetings as required.
  • Provide feedback to improve self-checkout processes and guest experience.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements

• Experience as a Cashier and Bagger. Previous customer service or retail experience preferred.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand for extended periods and perform physical tasks as needed.
• Ability to process information/merchandise through register system.
• Ability to communicate with associates and guests.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.

Physical Demands

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job in a fast-paced retail environment.

• Continuously move around the Self-Checkout registers, walk in the store; bend, stoop, and kneel regularly.
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
• Standing for long periods (up to 90%) and some lifting may be required.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance, offering greater predictability and flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential support related to various personal issues.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.

Schedule

Ability to work varied hours/days, including nights, weekends, and holidays, as needed.