Security Training & Development Manager - (Experience Required)

Responsibilities

• Oversight of MSC contract requirements, training, and development.
• Forecast and implementation of the Training Program.
• Development and implementation of site-specific security training.
• Ensuring the Training Manager facilitates ongoing MSC/Site Specific Training to all personnel.
• Communication and keeping apprised with Account Managers.
• Preparation of all pertinent information for shift briefings related to site operations.
• Monitoring, updating, and reviewing all MSC/client-specific processes performed by the security operations center.
• Management and development of the operation team members.
• Overseeing officer area upkeep; coordination with those sharing space to maintain a professional look and organize the office.
• Overseeing and assisting with TrackTik management.
• Overseeing and assisting in minimizing NBOT at Client Accounts.
• Completing or coordinating tasks assigned by the Account Manager.
• Create and present training for the guard force and specialty positions.
• Preparing briefing training topic presentations.
• Overseeing the management of MSC employee pay rates.
• Overseeing NBOT% for Client Accounts.
• Overseeing the turnover ratio % of Client accounts.
• Overseeing the management of all personnel.
• Maintaining frequent and positive or accountable contact with subordinate staff.
• Conducting or coordinating employee separations.
• Conducting or coordinating employee counseling.
• Conducting or coordinating the maintenance of Client business assignments.
• Conducting or coordinating operations of shared drives.
• Overseeing and recording training metrics.
• Preparing and presenting security officer and specialty in-service training presentations.
• Monthly syncing with the client regarding Training/Monthly/Quarterly business reviews.
• Arranging state-of-the-branch meetings with on-site Leadership/Officers for further building cooperation and lending support to site leadership/officers.
• Auditing the functionality of all MSC required systems.
• Cooking and assisting with ERP’s/SOP’s safety plans/drills.
• Overseeing remedial trainings.
• Overseeing the delivery of training content.
• Updating SOP’s, ERP’s, Appendix, Post Orders as needed.

Requirements

• California Guard Card.
• Experienced and passionate speaker.
• Knowledgeable trainer.
• Comfortable addressing large audiences.
• Data capturing and employee metrics.
• Experience with Excel spreadsheets and PowerPoint.
• Forecasting and implementing the training program (both existing and new deliverables).
• Interacting professionally with all guests (clients, employees, and guests).
• Developing and implementing site-specific security policies.
• Ensuring officers perform all assigned duties, including time sheets, daily logs, activity and incident reports.
• Reviewing and verifying all reports and logs for accuracy.
• Addressing and rectifying all employee relations and payroll concerns promptly.
• Recruiting, hiring, and training officers to meet operational performance and coverage.
• Conducting regular site inspections to ensure compliance (uniform and equipment).
• Utilizing approved security equipment (CCTV, radios, computers/tablets, etc.).
• Communicating pertinent information to the team in a timely manner.
• Managing security personnel, including scheduling, counseling, and/or disciplinary actions when necessary.
• Conducting regular site inspections to ensure compliance (uniform and equipment).

Qualifications

• Must have Excel spreadsheet and PowerPoint experience.
• Must have a California Guard Card.
• Experienced and passionate speaker.
• Knowledgeable trainer.
• Comfortable addressing large audiences.
• Data capturing and employee metrics.
• Forecasting and implementing the training program (existing and new deliverables).
• Interacting professionally with all guests (clients, employees, and guests).
• Developing and implementing site-specific security policies.
• Ensuring officers perform all assigned duties, including time sheets, daily logs, activity and incident reports.
• Reviewing and verifying all reports and logs for accuracy.
• Addressing and rectifying all employee relations and payroll concerns promptly.
• Recruiting, hiring, and training officers to meet operational performance and coverage.
• Conducting regular site inspections to ensure compliance (uniform and equipment).
• Utilizing approved security equipment (CCTV, radios, computers/tablets, etc.).
• Communicating pertinent information to the team in a timely manner.
• Managing security personnel, including scheduling, counseling, and/or disciplinary actions when necessary.

Skills

• Data capturing and employee metrics.
• Forecasting and implementing the training program (existing and new deliverables).
• Interacting with all guests (clients, employees, and guests) in a professional demeanor.
• Fostering client relationships through continuous communication and support.
• Developing and implementing site-specific security policies.
• Ensuring officers perform all assigned duties, including time sheets, daily logs, activity and incident reports.
• Reviewing and verifying all reports and logs for accuracy.
• Addressing and rectifying all employee relations and payroll concerns in a timely manner.
• Recruiting, hiring, and training officers to ensure operational performance and coverage.
• Conducting regular site inspections to ensure compliance (uniform and equipment).
• Utilizing approved security equipment (CCTV, radios, computers/tablets, etc.).
• Communicating all pertinent information to the team in a timely manner.
• Managing security personnel, including scheduling, counseling, and/or disciplinary actions when necessary.

Benefits

• Annual Salary: $108,000.
• Insurance: medical, vision, and dental.
• Pet insurance.
• Paid training.
• Competitive compensation.
• 401(k).
• Career advancement opportunities.
• Continuous learning opportunities through LMS.