Security Training Manager

Job Description

Summary: As the Security Training Manager, you are a key driver of operational readiness and professional excellence within the Security Department. You are responsible for developing and delivering comprehensive training that equips security officers with the skills and judgment needed to protect our guests, team members, and property.

Essential Functions and Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Develop and deliver comprehensive lesson plans and training curriculum covering key competencies including use of force, arrest and detention procedures, report writing, and department protocols
• Maintain accurate, up-to-date training files for all security personnel and conduct regular evaluations to assess skill retention, policy compliance, and performance
• Serve as coordinator for the department's Field Training Program, ensuring new officers are properly mentored, assessed, and transitioned into active duty
• Communicate regularly with security management to identify individual and departmental training needs and implement responsive development strategies
• Review and revise training curriculum quarterly, in partnership with the Director of Security, to reflect evolving policies, procedures, and regulatory requirements
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum 3 years of security, law enforcement, or related experience; includes leadership or progressive responsibility in instructor or training roles
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Demonstrated ability to prepare instructional materials, deliver structured training, and document results
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or Equivalent required; Degree/certification preferred/required
• Able to effectively communicate in English, both written and verbal
• Verify right to work in the United States
• Work Cards Alcohol Awareness Card
• Nevada Gaming Registration
• Drivers License
• 10 Year DMV History Report
• Concealed Carry Weapon Permit
• Physical Requirements: Frequently push/pull up to 75lbs, frequently lift and/or carry up to 75lbs at floor, knee, waist, and chest levels, regularly squat, kneel, reach, bend, twist, regularly sit and work at a desk or computer, frequently standing and walking, occasionally run as situations dictate, ability to communicate using in-person speech, radios, and telephone, ability to hear, understand, and distinguish speech and/or other sound in person, ability to distinguish between shades of color, skilled in using tools or equipment requiring a high degree of dexterity, able to ascend and descend stairs

Work Environment

• Potential Conditions: Indoor, Outdoor, Smoky, Noisy, Bright flashing lights, Extreme Heights, Extreme hot cold temperatures, Slippery surfaces, Exposure to dust, fumes, and/or gases