Security Supervisor - West Campus

About the Role

This position supervises the activities of hospital security officers on Bryan East and West campuses, including oversight of hospital security operations, direct supervision and on-the-job training of hospital security officers and shift leads, and ensuring full coverage of posts on their assigned campus. The role identifies and reports incidents, directs and monitors performance of hospital staff in a friendly and professional manner, and ensures the safety of patients, visitors, staff, and providers.

Responsibilities

• Commits to the mission, vision, beliefs, and core values of the organization.
• Maintains professional growth and development through seminars, workshops, and professional affiliations.
• Participates in and/or leads meetings, committees, strategic planning, and lean projects as assigned.
• Provides positive, proactive leadership by example.
• Assists in the training of hospital security officers and reviews post orders.
• Ensures proper staffing between different assigned shifts.
• Observes and remains vigilant for signs of crime, disorder, hazard, and unusual activity.
• Responds to calls for services including escorts, property pickup, disturbances, and security/medical assist calls.
• Serves as a point of escalation for hospital security staff to verbally and physically de-escalate individuals as needed.
• Directs persons causing a disturbance to exit the property in a calm and respectful manner.
• Responsible for hiring, training, supervising, coaching, mentoring, retaining, and evaluating staff.
• Performs other related projects and duties as assigned.

Requirements

• Maintains competency as required for the department, including age-specific competencies, annual skill verification, and mandatory education.
• Knowledge of computer hardware and software applications relevant to work functions.
• Knowledge of all medical center facilities, services, locations, and assigned personnel.
• Knowledge of organizational and human resource management standards and practices.
• Knowledge of management and leadership principles and practices.
• Skill in conflict diffusion and resolution.
• Ability to make operational and management decisions in response to changing conditions.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform crucial conversations with desired outcomes.
• Ability to establish and maintain effective working relationships with all levels of the general public, community, service providers, medical center personnel, medical staff, volunteers, and ancillary departments, including diverse patient populations.
• Ability to problem-solve and engage independent critical thinking skills.
• Ability to maintain confidentiality relevant to sensitive information.
• Ability to prioritize work demands and work with minimal supervision.
• Ability to maintain regular and punctual attendance.

Qualifications

• Bachelor's degree in Criminal Justice or another related field; or an equivalent combination of education and/or experience.
• Two (2) years of leadership experience in a healthcare or other related security setting.

Other Credentials / Certifications

• Completion of Management of Assaultive Behaviors training within six (6) months of hire.

Physical Requirements

Characterized as light work requiring exertion up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.