Security Supervisor

About the role

Manage daily operations at the property, ensuring safety and security of all guests, team members and assets
Create and distribute work schedules
Review, correct and approve direct reports' payroll
Review and approve daily activity logs completed by security officers
Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts
Create or modify standard operating procedures or policies when necessary
Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reports
Collaborate on ways to improve preventive and responsive security measures
Deescalate any conflicts to ensure safety and comfort of all team members and guests
Investigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconduct
Generate, review, store and maintain records and reports of all incidents
Perform security officer responsibilities in times of staff shortage
Perform and enforce directives set forth by the security manager, including performing special details or assignments when requested
Create 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest’s expectations

Responsibilities

• Manage daily operations at the property, ensuring safety and security of all guests, team members and assets
• Create and distribute work schedules
• Review, correct and approve direct reports' payroll
• Review and approve daily activity logs completed by security officers
• Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts
• Create or modify standard operating procedures or policies when necessary
• Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reports
• Collaborate on ways to improve preventive and responsive security measures
• Deescalate any conflicts to ensure safety and comfort of all team members and guests
• Investigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconduct
• Generate, review, store and maintain records and reports of all incidents
• Perform security officer responsibilities in times of staff shortage
• Perform and enforce directives set forth by the security manager, including performing special details or assignments when requested
• Create 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest’s expectations

Requirements

• Minimum qualifications: 3 years of experience in the security industry, availability to work evenings, weekends and holidays to provide 24-hour support, proficiency in the Microsoft Office suite
• Preferred qualifications: 1 year of experience in a leadership position, 1 year of experience in the hospitality industry, CPR/AED and First Aid certified, experience operating surveillance software, badge access systems and fire alarm systems, experience in verbal de-escalation and conflict resolution

Qualifications

• Minimum qualifications: 3 years of experience in the security industry, availability to work evenings, weekends and holidays to provide 24-hour support, proficiency in the Microsoft Office suite
• Preferred qualifications: 1 year of experience in a leadership position, 1 year of experience in the hospitality industry, CPR/AED and First Aid certified, experience operating surveillance software, badge access systems and fire alarm systems, experience in verbal de-escalation and conflict resolution

Skills

• Leadership skills
• Conflict resolution skills
• Customer service skills
• Security management skills
• Microsoft Office proficiency

Benefits

Rock Security offers a range of benefits and perks to support the health and well-being of its team members and their families. These benefits include:

• Health insurance
• Paid time off
• Retirement savings plan
• Flexible work arrangements
• Professional development opportunities
• Employee assistance programs

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is typically 24/7, with evening, weekend and holiday shifts required.