Security Supervisor

To ensure the routines and tasks of each shift are properly completed in accordance with Pacific Palms Resort standards. The primary responsibility of a Loss Prevention Agent is to protect the assets of the Company, help maintain a safe business environment, and monitor and enforce associate compliance to Company policies and rules of conduct.

Pay

$22.00/hour

Responsibilities

• Ensures that all Security personnel functions are being properly completed by the Security Department.
• Ensures that shift personnel are properly assigned at all times.
• Responsible for disciplining Security personnel in conjunction with the Director of Security.
• Reviews all reports completed by Security officers to ensure accuracy and timely submission.
• Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures that a thorough and complete investigation and report is made on incidents (e.g., losses, thefts, accidents, and acts of violence) incurred by guests and associates.
• Responsible for coordinating guest room surveillance in conjunction with the Director of Security.
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Security.
• Ensures that all Security equipment (i.e., uniforms, walkie-talkies, cameras, etc.) is kept clean and in good working condition.
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest activity (i.e., drunks, prostitutes, vagrants, etc.).
• Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Security.
• Performs reasonable requests of management as directed.
• Writes reports documenting all incidents, apprehensions, and recoveries.
• Drives a “Shrink Elimination” culture within the Resort environment.
• Participates in all Safety Programs throughout the Resort.
• Partners with Resort management to drive Loss Prevention Issues.
• Meets all Resort and Loss Prevention Agent Training and Certification Requirements.
• Creates associate awareness for shrink issues related to internal and external theft, operational deficiencies, and physical security.
• Checks physical security of the Resort facility to prevent and deter theft/fraudulent activity.
• Represents the Resort in a professional manner throughout all court-related procedures.
• Communicates with the Director of Security on internal and external investigations and physical security within the Resort.
• Maintains an open channel of communication with Resort Management and all associates.
• Effectively supports the Loss Prevention Team Plan.
• Effectively utilizes the CCTV system and other technologies available throughout the Resort.
• Tests building alarm system for functionality as directed by Security Supervisor.
• Conducts surveillance when required as directed by the Security Supervisor, Director of Security, or Executive Team Members.
• Reports ANY and ALL incidents/accidents to the Manager on Duty.
• Ensures that all Resort walking surfaces are safe and clear of potential hazards.
• Immediately corrects any unsafe conditions observed throughout the Resort and notifies the Manager on Duty.
• Completes specific safety training courses as directed by the Security Manager or Director of Security.
• Always uses and enforces the proper use of Personal Protective Equipment and Safe Lifting Techniques.
• Works safely and reports Associates who are acting in an unsafe manner.
• Offers assistance to guests that are acting in an unsafe manner.
• Follows and completes all other tasks and responsibilities assigned by the Security Manager or Director of Security.
• Administers the Lost and Found Program.
• Handles guest relations concerning all Lost and Found matters.
• Responsible for organization, continuous control, and security of all Lost and Found Property.
• Performs office administration concerning all necessary Lost and Found Record Keeping and Documents.
• Organizes and administers surveillance system quality control and functionality procedures, including regular audits and backup of all incident evidence footage.
• Supervises Security Patrol Officers and ensures quality control of Security Department Patrol Division with emphasis on specific time-based duties and responsibilities of each Security Officer.
• Verifies, reviews, and approves all Security Officer Daily Activity Reports.
• Enforces internal and resort-wide standards and policies concerning uniform, appearance, and personal hygiene within the Security Department.
• Checks cashier vault at normal intervals.
• Periodically inspects exterior of building.

Requirements

• Minimum of at least 3 years security experience and at least 1 year of supervisory experience.
• Hotel/Resort experience preferred.
• Excellent customer service practices.
• Basic report writing and descriptive writing skills.
• Must understand Microsoft Windows.
• Good knowledge of computer systems and customer service skills.
• Must have the ability to work any shift including graveyard, weekends, and holidays.
• Must have open availability.
• Ability to respond to PBX, emergency calls, and customer service calls in a calm and collected manner.
• Valid driver's license, Guard card, CPR & First Aid training certified.

Skills

• Must have a commitment to safety.
• Must demonstrate the ability to get results despite a large workload, competing demands, and a fast-paced environment.
• Must be customer-driven and have an ability and willingness to provide efficient and quality customer service to all guests.
• Must be able to develop complete property knowledge including product and service knowledge to better facilitate guest interaction and customer service capabilities.
• Must be “Ground Engaged”: Aware of how work performed in the job and the goals of the Resort are interrelated; being aware of competition; and having knowledge of the business and Hospitality Industry.
• Must effectively communicate: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well informed; listens carefully to input and feedback.
• Acts with Integrity: Demonstrates responsible and honest behavior in all Resort roles, tasks, and responsibilities.
• Promotes Teamwork: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.
• Demonstrates inclusion: Demonstrates understanding and respect for people of all backgrounds.
• Self-development: Is aware of own strengths and weaknesses; initiates action to improve one’s own developmental areas.
• Enthusiasm: Maintains a high level of enthusiasm, commitment, and energy to all associates and customers.

Schedule

Must have open availability, including graveyard shifts, weekends, and holidays.