Security Supervisor

About the role

Based at the Mandarin Oriental New York within the Security Department in New York City, the Security Supervisor assists the Assistant Director of Security in supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance with all local, state and federal regulations. The Security Supervisor reports directly to the Assistant Director of Security.

Responsibilities

• Provide supervisory guidance and support to all security officer colleagues within the Security Department.
• Mitigate emergencies and liaise with government agencies or private security companies.
• Create a safe and secure environment for guests and colleagues by ensuring patrols & inspections/testing are completed each shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Assist in the development and training of House Officers.
• Disseminate information to necessary parties.
• Review and follow-up on all incident, loss, and accident reports.
• Learn multiple computer applications and use all Microsoft Office applications.
• Enforce Fire & Life Safety policies and procedures as mandated by FDNY FLSD curriculum.
• Assist in training of all colleagues in emergency procedure preparedness.
• Ensure compliance with FLHSS guidelines and learn to utilize Guardtek software to monitor compliance.
• Be responsible for the day-to-day operation of the Security Department.
• Effectively enforce the hotel’s rules and regulations.
• Manage Lost & Found.
• Perform tasks and duties as assigned by the Director and Assistant Director of Security and respond to requests from other departments and guests.

Requirements

• Minimum of 5 years of supervisory experience in a hospitality environment.
• Minimum of 2 years of experience in a luxury market.
• Possess a certificate of fitness as a Fire Safety Director.

Benefits

• Salary: $75,000 – $77,000 yearly.
• Competitive benefits package including health, dental, vision, and 401(K).
• Learning & Development programmes tailored to various career stages.
• MOstay programme: complimentary nights and attractive rates worldwide for you and your loved ones.
• Health & Colleague Wellness programmes supporting work‑life balance.
• Retirement plans based on length of service and role.