Security Supervisor

Responsible Activities

• Maintain shift assignments, conduct investigations, prepare reports.
• Manage employee files, conduct PAR, coaching, and recognition.
• Provide service to guests, maintain safety, enforce rules, protect assets, investigate disturbances.
• Ensure public order, handle customer complaints, provide prompt and welcoming service.
• Monitor Valet area for cleanliness, signage, and audio/visual components.
• Train and supervise Valet and Security team members.
• Report safety concerns and ensure compliance with departmental and company policies.
• Work as a team member, offer assistance, participate in Buzz sessions, and work overtime.
• Act as a leader, establish credibility, foster teamwork, motivate, and communicate effectively.
• Coordinate with other departments to ensure guest satisfaction and efficient operations.
• Recommend and implement changes to improve team member and guest satisfaction.

Essential Functions

• Ensure safety and well-being of guests and team members.
• Investigate incidents concerning the welfare of the Racino and surrounding facilities.
• Review and approve necessary documents.
• Create and manage team member schedules and paperwork.
• Deal with all departments as required.
• Meet attendance guidelines and adhere to departmental and company policies.
• Handle customer complaints and resolve issues to achieve satisfaction.
• Act as a dynamic and energetic leader, fostering teamwork and open communication.
• Establish credibility, act in the best interests of the property and company, and develop team members.
• Provide appropriate recognition and rewards for superior performance.
• Work as a change agent, challenge departmental processes, and improve operations.
• Partners with other departments to ensure total guest satisfaction and efficient operations.
• Implement changes to improve team member and guest satisfaction.

Qualifications

• Skills in investigation.
• Excellent written and verbal communication skills.
• Excellent customer and employee relations skills.
• Able to work together as a team.
• Able to obtain First Aid and CPR certification.
• Able to work any day of the week and any shift.
• Presentation of a well-groomed appearance.
• High school graduate or equivalent education.
• 3 to 5 years as a security officer preferred.
• Able to obtain an Ohio Lottery Commission license.