Security Supervisor

About the role

The Public Safety Operations Supervisor provides leadership and operational oversight to ensure a safe, secure, and welcoming healthcare environment for patients, visitors, staff, and the surrounding community at BMC Brighton.

Responsibilities

• Serving as the Public Safety supervisor on assigned shifts, this role is responsible for guiding, supporting, and holding Public Safety personnel accountable while ensuring effective staffing, high-quality service delivery, and compliance with healthcare security standards.
• Playing a key role in workforce performance management, security incident response, regulatory compliance, and collaboration with clinical leadership and external public safety partners.
• Overseeing daily Public Safety operations by directing and supporting Public Safety Officers and other assigned personnel throughout the shift.
• Evaluating campus activity, staffing levels, and operational conditions and making timely adjustments to assignments, schedules, or coverage to maintain a safe and efficient environment.
• Assisting the team during security matters and incidents, supporting employee performance and accountability through observation, coaching, and formal evaluation.
• Supporting the onboarding, training, and professional development of Public Safety personnel to ensure consistent performance and adherence to departmental standards.
• Providing leadership during safety, security, and behavioral health incidents, taking action in dynamic or high-risk situations, particularly in critical clinical areas such as the Emergency Department.
• Overseeing incident investigations, ensuring accurate documentation, maintaining required records and reports, and coordinating with Nursing Supervisors, hospital departments, Facilities, and external law enforcement or first responders.
• Acting as a key liaison, communicating operational updates, staffing concerns, and emerging risks to the Director of Public Safety and ensuring departmental practices align with hospital policies, accreditation requirements, and healthcare security best practices.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree in criminal justice, management, or a related field preferred.
• Minimum of four (4) years of experience in healthcare security, public safety, law enforcement, or a related field, including prior supervisory or lead responsibility preferred.
• Must have the ability to possess and maintain a valid Massachusetts License to Carry (LTC) as a condition of employment.
• Must possess and maintain the ability to operate a motor vehicle in the Commonwealth of Massachusetts, including a valid driver’s license, as required for operational duties.

Qualifications

• Knowledge of hospital safety operations, emergency response, workplace violence prevention, and incident investigation.
• Ability to obtain and maintain required hospital-mandated training, certifications, and credentials.
• Availability to work rotating shifts, weekends, holidays, and respond to emergent operational needs.

Skills & Competencies

• Strong leadership presence with the ability to guide teams, make sound decisions, and maintain accountability in a fast-paced healthcare environment.
• Working knowledge of healthcare security regulations, accreditation requirements, and industry best practices, including Environment of Care, Emergency Management, workplace violence prevention, and patient privacy considerations.
• Ability to apply regulatory standards and best practices to daily operations, staffing decisions, incident response, and performance management.
• Clear and professional verbal and written communication skills, including incident reporting, performance documentation, and operational briefings.
• Ability to coach, mentor, and support staff while maintaining consistent expectations and professional standards.
• Proficiency with computer applications and security-related systems used in healthcare public safety operations, including reporting, access control, and monitoring technologies.

Benefits

In addition to a competitive salary range of $23.32- $32.69, BMCHS offers a comprehensive benefits package including medical, dental, vision, pharmacy, flexible spending accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. Equal Opportunity Employer/Disabled/Veterans.