Security Supervisor

About the role

The Security Supervisor needs the ability to communicate effectively, be self-motivated, foster teamwork, and be prompt. The Security Supervisor assists the Security Manager and Director of Security in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Maintain a relationship with local law enforcement agencies and assistance whenever needed.
• Maximize security effectiveness by coordinating proper security patrols in all areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect Hotel operation security related or not.
• Keep Hotel Emergency Procedures updated.
• Develop Policy & Procedures and make suggestions on how to improve security functions effectively, at the direction of the Director of Security.
• Familiarize all company policies as well as sections of local laws relating to basic security matter.
• Supervise all security personnel.
• Complete performance reviews and evaluations.
• Develop in-service training programs for security and non-security personnel.
• Ascertain that all safety and loss prevention checklists have been completed.
• Complete safety committee reports and forward the same to the corporate office.
• Use the SafeLok Locking Systems, Salient Video Management System, El Safe, etc.
• Enforce application of Biltmore’s energy conservation program.
• Be knowledgeable of MSDS program.
• Maintain department budget and payroll.
• Maintain open communications with all department heads.
• Attend various department monthly meetings when possible.
• Maintain on-going Security Loss Prevention Shopping Service.

Requirements

Required education: high school diploma or equivalent with completion of 54 college credits from an accredited university or college recognized by the U.S. Department of Education (A.A./B.A. in Criminal Justice or related field); Advanced Degree Preferred.

Minimum three years of Law Enforcement experience; or, five years in a management position in the hospitality or corporate field.

Skills

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

Must be able to: move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance; stand, sit, or walk for an extended period of time or for an entire work shift; reach overhead and below the knees, including bending, twisting, pulling, and stooping; use, carry, and operate all necessary office equipment using finger dexterity; communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity; visually look at a computer for extended periods of time; adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems; work knowing it may involve an element of person danger; use psychomotor coordination to operate a vehicle; have binocular and monocular vision of no more than 20/100 uncorrected and 20/30 or better corrected.

Success Criteria

• Team Player: demonstrates co-operation within the team and with other departments, listens carefully and works well with others, has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused: anticipates guests’ needs and is sensitive to people from all cultures, has a natural, warm smile and a friendly and passionate approach, demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers their Best: has energy and sense of urgency for his/her work, resourceful, makes things happen and looks for ways to work more efficiently, always looks their best and acts appropriately.
• Composed: able to stay calm under pressure, demonstrates maturity and ability to cope with the unexpected, never lets personal feelings interfere with delivering the highest standards, trustworthy and responsible, excellent records of attendance and punctuality.
• Time Management: uses his/her time effectively and efficiently, values time, concentrates his/her efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities, makes decisions in a timely manner.
• Listening: practices attentive and active listening, has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications

A Florida Driver’s License is required. State of Florida Certified Police Officer certificate is preferred.