Security Supervisor

Join our team at Barclays Center, where we create unforgettable live experiences in a dynamic, collaborative environment. We value innovation, teamwork, and a passion for sports and entertainment. Our company values—Care, Integrity, Accountability, and Growth Mindset—guide everything we do, from hiring to employee recognition.

About the Role

This is a part-time, non-exempt, non-union, hourly position reporting to the Security Management Team. The Security Supervisor leads Security Officers at Barclays Center, ensuring the safety and security of guests, employees, and assets while maintaining a respectful and welcoming environment.

Key Attributes for Success

• Genuine Passion for Service: Desire to exceed guest expectations and create memorable experiences.
• Strong Teamwork Abilities: Collaborate effectively with colleagues and build strong team relationships.
• Adaptability: Handle unexpected challenges with flexibility and composure in a fast-paced environment.
• Effective Communication Skills: Listen attentively, respond empathetically, and convey information clearly and warmly.
• Guest-Centric Approach: Prioritize guest needs and create a positive, welcoming atmosphere.
• Proactive Problem-Solving: Identify and resolve issues creatively and efficiently, turning challenges into opportunities.
• Meticulous Attention to Detail: Ensure every aspect of service delivery meets high standards for guest satisfaction.

Responsibilities

• Event Security:
  • Uphold the Security Department’s mission to protect the safety and security of guests, employees, and assets with respect for dignity and legal rights.
  • Resolve escalated security situations and provide warnings to guests violating venue policies.
  • Assist with directional and informational inquiries from guests.
  • Document all major and minor incidents appropriately.
  • Represent Barclays Center and the Security Department professionally.
  • Apply logical thinking to solve a wide range of intellectual and practical problems.
  • Perform varied and complex tasks efficiently, adapting to changing priorities without loss of composure.
• Staff Supervision:
  • Deploy staff for events, assigning shifts, breaks, and necessary equipment.
  • Train staff in basic guest service and security skills.
  • Monitor staff interactions with guests, clients, artists/athletes, and employees to ensure a safe and secure experience.
  • Provide leadership, guidance, and mentorship to Security employees.
  • Deliver timely, constructive feedback on performance, both positive and corrective.
  • Communicate escalated employee issues to the Security Management Team.
  • Administer performance reviews, counseling, and disciplinary documentation as needed.
  • Accept responsibility for the performance and conduct of the assigned security team.
  • Exhibit leadership qualities, motivate staff, and lead by example.
• 24/7 Building Security Supervision:
  • Supervise 24/7 security posts (Loading Dock, Dean Admin, and Command Center).
  • Conduct daily inventories and equipment checks (e.g., hand wands, radios, CCTV).
  • Contact service providers and vendors to ensure equipment maintenance.
  • Assist with updating the department’s Standard Operating Procedures (SOPs) for all posts.
  • Knowledge of the building’s Fire Alarm systems and safe evacuation procedures.
  • Knowledge of ISS systems, access control, and visitor management systems.
  • Enforce hourly building patrols conducted by Security Officers.

Requirements

• Available to work flexible hours, including evenings, weekends, and holidays.
• High School diploma or equivalent required.
• Valid NYS Security Guard Card License and F03 Fire Guard license.
• Previous security experience; experience in a sports/entertainment facility or Law Enforcement preferred.
• At least 1-2 years of experience supervising and leading subordinates.
• Ability to multi-task and perform under pressure.
• Strong interpersonal skills to maintain working relationships with building personnel, guests, visitors, clients, and vendors.
• Ability to pass a criminal background check and employment verification.
• Strong teamwork etiquette and adaptability to changes in assignment per event.
• Maintain a high standard of grooming and professionalism.
• Ability to maintain confidentiality for patrons, employees, and the company.
• Tasks are performed with moderate supervision.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Must be able to walk, stand, and climb stairs for more than 4 hours.

Skills

• Strong interpersonal and communication skills (written and verbal in English).
• Basic computer skills, including Microsoft Office applications (Outlook, Word, Excel).
• Ability to write reports and send professional, grammatically correct emails.
• Ethical conduct and teamwork orientation.
• Customer/client focus and stress management.
• Composure under pressure and strong communication proficiency.
• Technical capacity to operate security systems and equipment.

Pay

$26.00 per hour.