Security Subscriber Service Technician (Union)

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters, backed by advanced technology, lifecycle services and an industry‑leading field organization.

Responsibilities

• Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and other related building system products at customer sites.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor, delivering solutions and outcomes at the time of service.
• Follow prescribed troubleshooting procedures and reference technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding using smartphones or laptop computers.
• Obtain customer signature upon completion of a service call assignment.
• Be available for on‑call emergency service.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Prepare quotes to support recommendations and solutions.
• Perform other duties as assigned.

Requirements

• 1–3 years documented experience with card access and CCTV.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of physical labor, including carrying and moving equipment and tools up to 50–70 lb.
• Ability to work in unusual or difficult positions (e.g., climbing ladders, scaffolding, high‑lift equipment up to 40 ft, ducts, crawl spaces, above ceilings).
• Demonstrated high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to, implement, and consistently follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Valid driver’s license and driving record that meet company requirements.
• Pass a pre‑employment background and drug test.
• Retain any licenses required by national, state, and local codes.
• Knowledge of applicable NFPA standards.

Pay

Pay Range: $24.10 – $37.73 hourly, determined by the collective bargaining agreement/rate sheet. The posted salary range reflects the target compensation for this role; exceptional candidates with unique skills and experiences may be considered for compensation beyond the stated range.

Benefits

Benefits are provided through a local labor union aligned with a collective bargaining agreement.