Security Shift Supervisor Retail Shop

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Work in a dynamic, welcoming, and collaborative workplace as part of a team that contributes to a culture positively impacting the communities and customers we serve.

About the role

The Security Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer site, acting as a liaison between the site supervisor, Account Manager/Field Operations Manager, and professional security officers.

Responsibilities

• Supervise staff on assigned shift, providing coaching, recognition, and discipline within approved empowerment range.
• Prepare written reports and logs in neat, legible handwriting.
• Handle both common and crisis situations at the client site calmly and efficiently.
• Display exceptional customer service and communication skills.
• Work in various environments such as cold weather, rain/snow, or heat.
• Occasionally lift or carry up to 40 pounds.
• Climb stairs, ramps, or ladders occasionally during shift.
• Stand or walk on various surfaces for long periods of time.

Requirements

• High school diploma or equivalent required.
• At least 18 years of age.
• Effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public professionally.
• Ability to use initiative and independent judgment within established guidelines.
• Frequent preparation of written reports and logs.
• Ability to read and understand all operating procedures and instructions.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• For driving positions: valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), and a minimum level of insurance as required by Company policy.
• Intermediate computer skills to utilize innovative, wireless technology at client-specific sites.
• Successful completion of a background investigation and post-offer/pre-employment drug/alcohol test; may be required to pass a Drivers Record check.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company's retirement plans.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law.

Licensed by the New York State Department of State.