Security Shift Supervisor - Armed

About the role

The Armed Security Shift Supervisor supervises and coordinates the delivery of quality services on a specific shift at an assigned customer. They act as a liaison between the site supervisor, Account Manager/Field Operations Manager, and professional security officers.

Responsibilities

• Supervise staff on assigned shift, providing coaching, recognition, and discipline within approved empowerment range.
• Communicate staffing needs on shift to Account Manager or Operations Manager.
• Affirm that officers receive appropriate training, developing them in both technical and professional skills.
• Affirm that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager.
• Administer JSA’s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures.
• Affirm that uniforms, equipment, supplies, and vehicles utilized at the account are maintained appropriately with appropriate inventories and maintenance checklists.
• Assist Account or Operations Manager to manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
• Work in various environments such as cold weather, rain/snow, or heat.
• Occasionally lift or carry up to 40 pounds.
• Climb stairs, ramps, or ladders occasionally during shift.
• Stand or walk on various surfaces for long periods of time.

Qualifications/Requirements

• Be at least 21 years of age with high school diploma or equivalent.
• Have 4+ years of supervisor experience in the military, law enforcement, adult corrections, or armed security.
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Licenses are subject to state and/or local laws and regulations and may be required prior to employment.
• Display exceptional customer service and communication skills.
• Have intermediate computer skills to operate innovative, wireless technology at client specific sites.
• Handle crisis situations at the client site, calmly and efficiently.