Security Services Coordinator

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

About the role

Under the direction of the Director of Facilities & Emergency Management, the Security Services Coordinator serves as the first point of contact for visitors, staff, and stakeholders while supporting day-to-day facility security operations. This role ensures both a welcoming environment and a secure site.

Responsibilities

Security & Facility Support

• Monitors security cameras, access control systems, and alarm dashboards throughout the workday.
• Assists with opening/closing procedures, including arming/disarming alarm systems according to established protocols.
• Responds to and documents routine security incidents or unusual activity; escalates issues when appropriate.
• Serves as point-of-contact for contractor arrival and access, ensuring proper authorization.
• Conducts periodic walkthroughs of site common areas to ensure safety, cleanliness, and security.
• Supports emergency response procedures including evacuations, drills, and communications.
• Coordinates with Facilities leadership on site security improvements, maintenance concerns, or access needs.
• Provides on-call support and after-hours assistance on an as-needed basis.
• Maintains safety and security posture throughout the organizational footprint.

Reception & Administrative Duties

• Greets visitors and staff in a professional, courteous manner and ensures sign-in protocols are followed.
• Answers and directs incoming phone calls; provides general information as needed.
• Issues visitor badges and ensures appropriate staff are notified of guest arrivals.
• Provides general administrative support such as sorting mail, coordinating deliveries, and managing front-desk supplies.
• Maintains the reception area to ensure a clean and welcoming environment.

Qualifications

• High school diploma required; associate degree preferred.
• 2–4 years of security service experience.
• Familiarity with commercial security systems (cameras, access control, alarms).
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks, prioritize effectively, and remain calm in emergent situations.
• High levels of responsibility, confidentiality, and discretion.
• Ability to work and make decisions independently.
• Excellent customer service skills for both internal and external stakeholders.
• Willingness to work outside of standard business hours during emergencies or special events if needed.

Skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to learn and operate security and facility-related software systems.

Physical Demands

• Regularly required to sit, stand, walk, use hands to operate equipment, and communicate clearly.
• Must occasionally lift and/or move up to 25 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, and ability to monitor security screens.

Work Environment

• The noise level in the work environment is typically moderate.
• May be exposed to outdoor conditions when assisting with facility checks or incident response.
• May require extended periods at a workstation monitoring security systems.

Benefits

• Robust benefits package (medical, dental, vision) designed to support you and your family.
• Generous PTO because we believe caring for others starts with caring for yourself.
• 401(k) with employer contribution to help you plan for what’s ahead.
• Life and disability coverage for peace of mind.