Security Service Technician - San Jose, CA

Responsibilities

• Travels to client’s site for alarm failure troubleshooting and repair.
• Installs and services electronic and physical security products including pulling wire.
• Accounts for all installation and service tools/equipment and all job parts/inventory.
• Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
• Troubleshoots and repairs electronic and physical security equipment.
• Communicates important project status information to management.
• Communicates with customers on job status or completion.
• Conducts site surveys upon request of management.
• Completes and turns in all required paperwork in a timely manner.
• Maintains and controls assigned truck stock inventory in an organized manner.
• Reports stock items during company inventory audits.
• Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
• Ensures company vehicle is maintained according to established standards.
• Keeps vehicle clean, inside, and out.
• Maintains clean driving record and operates company vehicles using safe driving practices.
• Trains less experienced employees and trainees on company procedures, systems, and installation/service techniques.
• Ensures all work is performed to CSG quality standards and practices.
• Works in compliance with Federal/State laws regarding safety of self and others always.
• Solicits new business when not working on service or installation.

Qualifications

• High School Diploma or GED equivalent required.
• 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Benefits

New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Benefits

The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl.

Pay

$25 - 35+ hour DOE

Schedule

Not specified

Location

San Jose, CA