Security Service Technician

Duties and Responsibilities

• Install and service Access Control and IP camera systems according to engineered drawings.
• Must possess programming skills associated with the UT product line.
• Program, terminate and commission a wide range of Access Control products and platforms.
• Must be able to identify and resolve issues that would have a negative impact on job productivity.
• Thoroughly complete all necessary paperwork relating to job tickets.
• Maintain a safe, clean working environment always.
• Communicate all activity to the job Project Manager or Field Supervisor in a timely manner.
• Must be willing to assist Level I technicians.
• Maintain the condition and cleanliness of any company provided vehicle.
• Maintain a safe driving record and report any incidents or near misses to management immediately.
• Attend any product or safety training that is required.

Experiences & Knowledge

• A high school diploma or equivalent.
• Minimum 3-5 years of field installation experience in the security environment.
• Certifications in Lenel/Software House access control.
• Certifications in American Dynamics, Genetec, Exacq preferred.
• Experience with door hardware such as strikes and magnetic locks.
• Experience with DMP, Bosch, DSC or Honeywell Intrusion systems.
• Experience troubleshooting network switches.
• Experience reading and comprehending engineered drawings.
• Experience marking up, or “red lining” of drawings post install.
• Proficiency in using a computer, with MS Word and MS Excel skills.
• Excellent communication skills (verbal and written).
• Strong work ethic and teamwork; “can do” attitude and desire to provide best service.
• Ability to work under pressure with minimal supervision; must be a self-starter and quick learner.

Benefits

• Health, dental, and vision coverage.
• Life insurance.
• 401(k) w/company match 100% up to 3% and an additional 50% match of 2%.
• Paid time off.
• 11 Paid Holidays.
• Company equity after 1 year.

About the Role

The Service Technician is responsible for managing all aspects of access control and IP Camera products and systems installed at client sites. The Service Technician must be able to independently install, program, troubleshoot and perform maintenance on electronic devices, power supplies and all network components. S/He will need communicate effectively with the Field Supervisor and present a knowledgeable and engaging image to customers.