Security Service Technician

What You Will Do

• Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, and other related building system products at customer sites.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items.
• Act as a trusted advisor to our customers by providing solutions and outcomes at the time of service.

How You Will Do It

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Perform quotes to support recommendations and solutions.
• Perform other duties as assigned.

Required

• 2+ years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Able to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements.
• Able to pass a pre-employment background and drug test.
• Able to retain any licenses that are required by National, State, and Local codes.
• Knowledge of applicable NFPA standards.

Preferred

• NICET II

Pay Range

Pay Range: $30.88 hourly rate determined by the CBA/rate sheet.

Benefits

Benefits are provided through a local labor union aligned with a collective bargaining agreement.