Security Service Technician 3
About the role
Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join their dynamic team. The role involves servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs, and undertaking small projects.
Responsibilities
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
- Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
- Install projects as necessary.
- Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Requirements
- Exceptional customer focus and ability to work under pressure.
- Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
- Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
- Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools).
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational skills and the ability to handle multiple service needs simultaneously.
- Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
- To be a self-starter and work well with minimal supervision.
- A valid driver’s license with a clean driving record.
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Qualifications
- Education: High School/GED or equivalent experience.
- Minimum Experience: 5-7 years servicing, integrating, and programming access control systems.
- PREFERRED EXPERIENCE: Relevant field service, CCTV experience (Milestone / Genetec), Access Control experience (AMAG / Lenel / Genetec / Software House - CCURE / S2), Intrusion experience (DMP / Bosch).
Skills
- Customer Focus
- Technical Proficiency
- Problem Solving
- Communication Skills
- Organizational Abilities
- Computer Proficiency
- Self-Starter
- Driving License
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually.
- Fun & Laughter Day Off.
- Medical, Dental & Vision Plan.
- Life insurance & Disability Plan.
- Wellness Program.
- 401K Matching Plan.
- Colleague Assistance Program.
- Tuition reimbursement.
- Competitive salary and compensation plan.
- Vehicle reimbursement plan or company vehicle.
- Corporate Social Responsibility Day.
- Cell phone reimbursement (if applicable).
- Paid parental leave.
Company Benefits
- Fun & Laughter Day Off.
- Medical, Dental & Vision Plan.
- Life insurance & Disability Plan.
- Wellness Program.
- 401K Matching Plan.
- Colleague Assistance Program.
- Tuition reimbursement.
- Competitive salary and compensation plan.
- Vehicle reimbursement plan or company vehicle.
- Corporate Social Responsibility Day.
- Cell phone reimbursement (if applicable).
- Paid parental leave.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.