Security Service Technician 2

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. You will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. As part of this dynamic team, you’ll grow alongside Convergint.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. A person of integrity, you are committed to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to thrive both at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We protect the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance, emergency, and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for various service calls, including emergency and after-hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements.
• Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
• Communicate and collaborate with team members to improve overall operations of the Convergint Technology Center and the company.
• Perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects.
• Provide technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance, and repair routines associated with installed security systems, and installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to anticipate and meet customer needs.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and seek solutions.
• Must be a self-starter and work well with minimal direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, crimpers).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience (not required):
  • Relevant field service.
  • CCTV experience: Milestone / Genetec.
  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2.
  • Intrusion experience: DMP / Bosch.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.