Security Service Technician 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join their dynamic team. The role involves providing world-class service to customers, colleagues, and communities, and acts as the customer's best service provider.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems.
• Install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Primarily performs preventative maintenance for installed systems that are typically less complex.
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Performs other duties and responsibilities as requested or required.

Qualifications

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Skills

• Customer Focus
• Technical Skills
• Problem Solving
• Communication
• Technical Troubleshooting
• Project Management
• Computer Skills

Benefits

• Company Holidays and Paid Time Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Paid parental leave

Requirements

• Education: High School/GED or equivalent experience
• Preferred Experience: 1-3 years relevant experience in electronic, fire alarm & life safety, and/or building automation

Pay

Hourly Rate: $27-30/HR USD

Schedule

Full-time position