Security Service Technician 1

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. We value passion for providing world-class service, integrity, commitment to growth, and accountability.

About Us

With 20 years of proven growth and exceptional performance, Convergint is the #1 global, service-based systems integrator in the industry. Our mission is to be our customer’s best service provider, built on a foundation of 10 Values and Beliefs that drive our unmatched culture. We take pride in protecting the lives and assets of our customers and their communities.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Respond to routine and non-routine customer service calls, scheduled maintenance, and emergency/after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems.
• Install projects as necessary and use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide customers with solutions, and complete necessary repairs and replacements.
• Complete accurate and detailed service reports for customers and Convergint to ensure proper invoicing and job cost tracking.
• Perform custom systems integrations, detailed systems upgrade planning, systems audits, consultation, and database management.
• Install, configure, and support network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies.
• Work closely with team members to improve operations and cross-train on servicing existing customers.
• Perform preventative maintenance for installed systems, technical assistance, systems checkout, and troubleshooting for security installations.
• Handle small or less complex project installations and perform other duties as required.

Requirements

• Developing exceptional customer focus and ability to work under pressure.
• Technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and troubleshoot problems effectively.
• Solid mechanical and electrical aptitude (e.g., working with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, crimpers).
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• High School/GED or equivalent experience.

Preferred Qualifications

• 1-3 years of relevant experience.
• Brand experience with Bosch, DMP, or Honeywell.
• Experience in electronic, fire alarm & life safety, and/or building automation industries.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Salary information is based on the assigned target market range within the primary geographic region. Individual pay rates vary depending on skills, experience, certifications, specific licenses, and education.