Security Service Technician 1

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. This role is part of a dynamic environment that supports growth and development as the company expands.

Who You Are

• Passionate about providing world-class service to customers, colleagues, and communities.
• A person of integrity with a commitment to growth, accountability, and delivering results.
• Eager to join an organization with a positive culture that embraces equal opportunity and empowers individuals to excel both at work and home.
• Motivated to grow with Convergint and deliver exceptional results as a Security Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. Our company is built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities through the solutions we provide.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance, and emergency/after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide customers with appropriate solutions, and complete necessary repairs and replacements.
• Complete accurate and detailed service reports for customers and Convergint to ensure accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, consultation, and/or database management.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies.
• Communicate and collaborate with team members to improve overall operations.
• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects.
• Provide technical assistance, systems checkout for new and existing installations, troubleshooting, maintenance, and repair routines for installed security systems, and installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Developing exceptional customer focus and ability to work under pressure.
• Ability to maintain awareness of and meet customer needs proactively.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven troubleshooting abilities.
• Solid mechanical and electrical aptitude (e.g., experience with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).

Education: High School/GED or equivalent experience.

Preferred (but not required): 1-3 years of relevant experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.