Security Senior Service Technician

About the role

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems.

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
• Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards;
• Identify and repair physical security systems as required to ensure operability and compliance with any applicable building code;
• Apply all necessary documentation for tracking of service-related issues;
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices;
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications;
• Establish and maintain effective working relationships with both internal and external customers;
• Provide phone and on-line remote diagnostic support;
• Drive to commercial client sites, with a company-issued vehicle to perform service;
• Perform other duties as assigned by leadership.

Requirements

• A High School Degree, Vocational School or equivalent required;
• 5+ years of field experience;
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSIP;
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired;
• Understanding of Windows operating systems and overall IT network topology;
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values;
• Ability to meet deadlines and work in a fast-based environment with minimum direction;
• Good communication skills for effective interaction with internal & external customers;
• Available for scheduled “on-call” duties to respond to emergency service calls;
• Strong troubleshooting skills, mechanical and electronic aptitude;
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’;
• Be able to work independently or as a member of a team;
• Good verbal and written communication skills.

Qualifications

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance;
Eight paid holidays annually, five sick days, and four personal days;
Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Benefits

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance;
Eight paid holidays annually, five sick days, and four personal days;
Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Schedule

Flexible schedule to accommodate commercial client site visits.

Pay

Competitive salary based on experience and qualifications.