Security Senior Service Technician

About the role

The Senior Service Technician will service, maintain, repair, and troubleshoot/diagnose access control equipment and IP-based video systems.

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
• Troubleshoot system installations in a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards.
• Identify and repair physical security systems as required to ensure operability and compliance with any applicable building code.
• Apply all necessary documentation for tracking of service-related issues.
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices.
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications.
• Establish and maintain effective working relationships with both internal and external customers.
• Provide phone and on-line remote diagnostic support.
• Drive to commercial client sites, with a company-issued vehicle to perform service.
• Perform other duties as assigned by leadership.

Requirements

• A High School Degree, Vocational School or equivalent required.
• 5+ years of field experience.
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSIP.
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired.
• Understanding of Windows operating systems and overall IT network topology.
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values.
• Ability to meet deadlines and work in a fast-paced environment with minimum direction.
• Good communication skills for effective interaction with internal & external customers.
• Available for scheduled “on-call” duties to respond to emergency service calls.
• Strong troubleshooting skills, mechanical and electronic aptitude.
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’.
• Be able to work independently or as a member of a team.
• Good verbal and written communication skills.

Qualifications

• Knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices.
• Proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications.
• Ability to lift up to 50lbs and work on ladder heights of up to 16’.
• Ability to work independently or as a member of a team.
• Good verbal and written communication skills.

Skills

• Knowledge of Windows operating systems and IT network topology.
• Proven experience with access control and video security systems.
• Ability to troubleshoot and resolve complex technical issues.
• Strong mechanical and electronic aptitude.
• Excellent problem-solving and critical thinking skills.

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.