Security Scheduling Manager

About the role

Titan Security is built on serving our clients and building careers. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services provides the opportunity to learn, grow, and succeed. Our core values of being Unified, Transparent, Innovative, Committed, and Accountable help us provide unparalleled service and support.

Responsibilities

• Establish, maintain, and review schedules to minimize company overtime within WinTeamBuild
• Improve and maintain effective relationships with both clients and employees
• Report all operational matters directly to the Vice President of Operations and/or members of senior management
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
• Handle any escalated security issues or emergency situations appropriately
• Monitor the quality of staff performance, including review of disciplinary actions, recommendations for suspension or termination, and ensuring a regular performance appraisal program for all staff
• Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment
• Coordinate and document performance tracking of all staff personnel
• Maintain and ensure the integrity of personnel files and workforce management systems, working with Account Managers and HR department as necessary
• Support HR department in review of involuntary terminations, including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances, and appeals
• Explain company personnel policies, benefits, and procedures to all staff and job applicants
• Compile and prepare reports and documents pertaining to personnel activities and account trends
• Prepare correspondence and memos as needed
• Track company equipment in the field, including technology and vehicles, ensuring company equipment is utilized in accordance with applicable policies
• Stay current on federal and state guidelines relative to our services
• Support the organization’s culture, processes, practices, and systems to ensure all employees contribute to the business goals of the company and its clients
• Flexible schedule to meet the needs of the business, which includes weekends and evenings
• Other duties as assigned

Requirements

• High School diploma or general education degree (GED)
• 2 years prior satisfactory employment as a supervisor in security or customer service position
• Experience in a heavy volume call center is preferred
• Must be at least 21 years of age
• Ability to acquire and maintain a security license (if required by the state), including state accredited training requirements
• Must have the ability to read, write, speak, and understand English (bilingual considered a plus)
• Proficiency with Microsoft Office software; scheduling software experience a plus
• Ability to pass pre-employment drug screen and criminal background check
• Must maintain a working telephone number for contact

Physical Demands

Standard office environment.

Pay

Salary starts at $58,000 - $60,000.

Benefits

• Paid time off
• MBO bonus
• Medical insurance
• Dental insurance
• Paid holidays
• Pension/retirement benefits
• Skills-enhancing training and opportunities for career growth and promotion