Security Field Support Scheduler
About the role
The FSS/Scheduler is an operational employee of the company responsible for scheduling, inspections, personnel training, delivery of supplies to accounts and filling account posts for a specific shift on an as needed basis, typically reporting into an MSS or CSM. The FSS/Scheduler works with the MSS, CSM’s, Project Managers and/or Site Supervisors in the branch to develop schedules, fill open shifts and oversee the Special Response Officers. The FSS/Scheduler role is 100% tactical and operational and may be called upon to provide off hours support to the branch. The FSS/Scheduler is expected to build upon a culture of employee engagement and set the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.
Responsibilities
- 100% of shifts covered by qualified personnel at all accounts during the responsible shift
- Personnel inspections and training of personnel to all accounts during the responsible shift
- Personnel recruiting to ensure full staffing levels
- Non-Billed Overtime management at or below company goal
- Attrition and Regrettable loss for span of control to be averaged below 65% and 30% respectively
- Become proficient in all software systems (on‑boarding, scheduling, financial)
- 100% compliance to the GardaWorld Mandatory Requirements
Requirements
- High school education or equivalent (GED)
- Ability to pass an extensive screening process
- Security, Military, or Law Enforcement experience preferred
- Experience with scheduling
- NYS security license
Skills
- Hands‑on approach
- Problem solving
- Communication
- Consultation
- Cultural awareness
- Leadership & navigation
- Relationship management
- Ethical practice
- Employee engagement
- Thick‑skinned
- Organized
- Sense of urgency
Pay
Competitive hourly wage of $22.00
Schedule
Full‑time, Thursday, Friday, Saturday, Monday, 9 am‑5 pm, 32 hours weekly