Scheduling Manager- Residential Security

About MFort Security Services MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement. Equal Opportunity Employer – M/F/D/V Position Summary We are seeking a professional and reliable Security Scheduling Manager to support staffing operations for our residential security and concierge sites. This position is responsible for coordinating schedules across multiple residential properties, responding to call-offs at all hours, and ensuring proper staffing coverage in collaboration with Operations Managers and HR Team. The ideal candidate is highly organized, detail-oriented, and experienced in scheduling security or hospitality staff in a fast-paced environment. Key Responsibilities: Create and maintain daily and weekly staffing schedules for multiple residential security and concierge sitesRespond to officer call-offs at all times of the day, including early mornings, evenings, weekends, and holidays as neededCoordinate shift coverage using flex officers and available personnelCommunicate schedule changes clearly and promptly to officers, Clients and Operations ManagersTrack attendance, tardies, and staffing gaps using scheduling systemsMaintain accurate staffing records and assist with onboarding scheduling and site transitionsReport staffing issues, trends, and coverage needs directly to Operations ManagersEnsure all scheduling follows company policies, post orders, and client requirementsPerform additional duties as assigned by MFort leaderships Qualifications: Must be at least 18 years of ageHigh school diploma or GED requiredMust have a valid Illinois PERC card and 20-hour security training certificate (or ability to obtain)Minimum 2 years of scheduling experience in security, residential concierge, healthcare, or similar industry preferredStrong organizational, communication, and problem-solving skillsAbility to multitask and remain calm under pressure during urgent staffing situationsProficiency with Microsoft Excel and scheduling systemsFamiliarity with residential high-rise operations preferredMust be available to respond to staffing call-offs and urgent scheduling needs outside normal business hours when required.Must be reliable and able to work from the MFort office when scheduledMust pass a drug screening and background check Schedule & Compensation: Pay Rate: $25.00 per hour If you're looking to grow with a company that values professionalism and teamwork, apply now to join MFort Security Services.