Security Scheduler (3rd Shift)

About the role

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. The Security Scheduler, Lead executes the daily schedule of services requested and provided by QS Security, manages and modifies crew and Owner movements to meet security requirements, and interacts with external vendors and internal departments to achieve service and security requirements. The position drives process refinement and implementation, project management, invoicing, cross-team collaboration, and maintenance of stakeholder relationships.

Responsibilities

• Process and monitor orders for security services for Owners and Crew using multiple platforms
• Provide daily management of external security vendors
• Identify, develop, implement, and maintain security standard operating procedures and strategies across all operating units to reduce security-related risks
• Manage and maintain all QS Security spreadsheets, databases and records for Owner and Crew ground movements
• Create the daily security schedule and incorporate new bookings and changes to bookings into the schedule
• Refine and maintain the schedule for security services and operations; use decision-making skills to recover from unanticipated events and continuously search for opportunities to mitigate risk in a dynamic environment
• Communicate important information in a timely manner to Owner Services, Travel, International Trip Planning, and Current Day Scheduling
• Responsible for escalating key issues to the Director of QS Security
• Ensure that all quality standards for service and unique Owner requests are met
• Manage and maintain the invoicing process for all security services provided by QS Security

Education

• High School in Aviation or Logistics

Certifications and Licenses

• Years Of Experience: 6-8 years of experience

Knowledge, Skills, Abilities and Other (KSAOs)

• This job will primarily work third-shift hours
• Previous experience with ground transportation reservation systems preferred
• Previous experience in a fast-paced, dynamic work environment and the ability to multi-task are crucial to this position
• Ability to communicate in a professional manner in stressful situations
• Previous experience in an aviation planning function, dispatch, or security planning is preferred
• Ability to manage and make decisions with multiple competing variables and priorities
• Able to organize workload for effective implementation
• Sound judgment and problem-solving skills
• Excellent verbal, written, and presentation skills
• Computer skills: Microsoft Office
• Strong customer service and team focus
• Good verbal & written communication skills
• Exposure to sensitive and confidential information
• Leverage technology to provide timely information to other departments involved in executing the schedule

Benefits

• Medical, Dental, and Vision benefits with access to robust networks of nationwide providers
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support