Security Dispatcher - 3rd shift

About the role

The Security Dispatcher position at Oak Grove Racing, Gaming & Hotel involves maintaining a safe and secure environment for guests, employees, and company assets. Dispatch Officers manage visitor and vendor registration, check-in, and access control processes, receive and screen incoming communications, and coordinate security officer dispatches.

Responsibilities

• Maintain the safety and security of guests, employees, and company assets within the gaming environment.
• Ensure the dispatch office remains clean, organized, and professional at all times.
• Manage visitor and vendor registration, check-in, and access control processes.
• Receive, screen, and professionally direct all incoming internal and external telephone communications.
• Accurately document all incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
• Continuously monitor and respond to all security radio traffic.
• Carefully record security officer dispatches, assignments, breaks, and meal periods.
• Perform mobile vehicle patrol duties as needed.
• Carry out all duties and responsibilities of a Security Officer when not assigned to the dispatch function.
• Other duties as assigned.

Requirements

• Strong interpersonal skills with the ability to establish and maintain effective working relationships with all levels of personnel, guests, and vendors.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and related applications).
• Demonstrated ability to effectively multitask and prioritize in a fast-paced, high-pressure environment.
• Adaptable and capable of quickly learning new technologies, systems, and software applications.
• Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.

Qualifications

• A High School Diploma or equivalent is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Minimum of two (2) years of experience working with computer systems, data entry, and multiple software applications.
• Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role is strongly preferred.
• Demonstrated experience in a customer service, security, or gaming environment is highly desirable.