Security Dispatcher-3

About the role

As a Security Dispatcher at Children’s Healthcare of Atlanta, you will play a pivotal role in ensuring the safety, security, and welfare of our hospital community. Working within established guidelines, procedures, and protocols, you will provide essential administrative and dispatching support to protect Children’s personnel, visitors, patients, and property. Your proactive efforts will be instrumental in delivering safe patient care and fostering a secure environment.

Location: 1575 Northeast Expy NE. Job Family: Security.

Responsibilities

• Serve as the primary point for emergency communications, handling high priority calls and dispatch security personnel promptly and efficiently.
• Monitor and respond to a variety of alarms (fire, boiler, panic, codes, etc.) and initiate appropriate emergency protocols.
• Oversee CCTV surveillance, identifying and reporting unusual activities to maintain a secure environment.
• Utilize advanced dispatching systems to deploy security officers to critical areas and document all activities accurately.
• Coordinate with staff and emergency services to manage incidents effectively and ensure a rapid response.
• Maintain comprehensive logs and records, including daily activities, incident reports, and parking citations.
• Make clear, concise, and urgent overhead announcements during emergencies to guide personnel and visitors.
• Assist with emergency functions including current event monitoring, weather monitoring, and disaster support.
• Ensure all reporting means are performed accurately and timely.
• Maintain a clean, organized area.

Requirements

• Minimum 1 year of experience in security, law enforcement, military, or public relations.
• High school diploma or equivalent.

Qualifications

• Some college education.
• Relevant professional certification in emergency dispatching or communications (preferred).
• Healthcare or emergency services experience is highly desirable.
• No professional certifications required.

Skills

• Exceptional communications skills, both verbal and written, with the ability to follow detailed instructions.
• Strong organizational skills and meticulous attention to detail.
• Demonstrated ability to remain calm and effective under pressure, with excellent problem-solving abilities.
• Proficiency in using personal computers and dispatching software.
• Ability to work independently and make sound judgments in emergency situations.
• Commitment to confidentiality and ethical handling of sensitive information.