Security Project Technician 3 (Data Centers) - Hoffman Estates, IL

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The ideal candidate will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects. They will also deliver assigned projects effectively and within budgeted cost and time schedules, acting as the key interface for technical support with the customer and maximizing customer satisfaction.

Responsibilities

• Install, program, test, repair, and service a substantial variety of systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Provide technical support and training for the customer, ensuring customer satisfaction.
• Act as a key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs of substantial variety and complexity for systems.
• Take ownership of onsite projects, including safety, quality, and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Perform all work in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Participate or assist with developing customer presentations or similar new business development activities.
• Execute all the technical aspects of multiple projects with varying timelines and budgets, including preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager and assist in the overall coordination of specific projects, including supervision and oversight of subcontractors and installation work; make recommendations regarding quality of work and potential changes in scope, and identify ways to continuously improve customer satisfaction.
• Mentor and train less experienced staff.
• Supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Provide performance feedback to management regarding Project Specialist I and II.

Requirements

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• Education: College degree, trade school, or equivalent experience.
• Minimum Experience: 5-7 years relevant experience.
• Preferred Experience: (but not required): Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.