Security Project Technician 2

About the role

Convergint is seeking a full-time Security Technician to join their dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small to large projects of varying complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training for customers, ensuring customer satisfaction.
• Read blueprints, schematics, manuals, and interpret manuals, schematics, and wiring diagrams to repair equipment.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a "customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute most technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate specific projects, make recommendations regarding quality of work, and identify ways to continuously improve customer satisfaction.
• Act as a mentor to less experienced staff, supervising workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Perform other duties as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Technical skills and experience in fire alarm systems and/or electronic security systems.
• Programming skills and proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Solid mechanical and electrical aptitude, including working with various hand and power tools, reading blueprints and drawings, and performing calculations.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.

Skills

• Customer focus and problem-solving skills.
• Technical expertise in fire alarm and security systems.
• Programming and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Organizational and multitasking skills.
• Advanced computer skills.
• Basic mechanical and electrical aptitude.

Benefits

• Company holidays and paid time off.
• Medical, dental, and vision plans.
• Life insurance and disability plans.
• 401(k) matching plan.
• Colleague assistance program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Parental leave.

Requirements

• High School/GED or equivalent experience.
• Minimum of 3-5 years relevant experience.
• Preferred experience in relevant field service, certifications, and licenses.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.