Security Project Technician 2

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and customer training on assigned projects, which can range from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret technical documents to determine installation procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as the customer's 'best service provider' at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, and suggest product improvements.
• Execute most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination; make recommendations regarding quality of work and potential changes in scope; and identify ways to continuously improve customer satisfaction.
• Act as a mentor to less experienced staff, supervising workers in testing, tuning, and adjusting equipment to achieve optimal performance.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure, maintaining awareness of and seeking to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience in fire alarm systems and/or electronic security systems.
• Proven ability to troubleshoot problems and find solutions, with solid programming skills.
• Self-starter with strong interpersonal and communication skills, able to handle multiple projects simultaneously.
• Solid organizational skills, advanced computer skills including proficiency in MS Office applications, and advanced mechanical and electrical aptitude.
• Valid driver's license with a clean driving record, capable of traveling locally to jobsites on a regular basis and minimal overnight travel may be required.

Skills

• Customer focus and ability to work under pressure.
• Technical skills in fire alarm systems and/or electronic security systems.
• Programming skills and problem-solving abilities.
• Interpersonal and communication skills.
• Organizational and mathematical skills.
• Advanced computer skills.
• Driver's license and ability to travel.

Benefits

• Company benefits include 10 Company Holidays and Paid Time Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, and more.

Pay

The expected compensation range for this position is between $30.00 - $38.00 per hour, depending on experience. This posting is expected to remain open until July 3, 2026. Convergint is an Equal Opportunity Employer.