Security Project Technician 2

About the role

Convergint is seeking a full-time Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret manuals, schematics, and wiring diagrams to diagnose and repair equipment.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a liaison between the customer and engineering personnel to resolve unusual problems.
• Communicate customer satisfaction, product performance, installation techniques, and product improvements to management.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Coordinate with the Project Manager and/or Operations Manager to ensure the successful completion of projects.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment to optimize performance.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Technical skills in fire alarm systems, electronic security systems, and programming.
• Proven troubleshooting abilities and problem-solving skills.
• Solid mechanical and electrical aptitude, including the ability to read blueprints and drawings and perform calculations.
• Strong verbal, written, and interpersonal communication skills.
• Advanced computer skills, including proficiency in MS Office applications.
• A valid driver’s license with a clean record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Qualifications

• High School/GED or equivalent experience.
• Minimum of 3-5 years relevant experience.
• Relevant field service certifications preferred.
• Industry-specific certifications and/or licenses, software house certifications, and/or licenses preferred.
• Valid driver’s license with a clean record.