Security Project Technician 2

About the Role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. In this role, you will install, program, start-up, check-out, certify, and train customers on assigned projects, ranging from small to large and varying in complexity.

Responsibilities

• Install, program, test, repair, and service various systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring maximum satisfaction.
• Read blueprints, schematics, manuals, and specifications to determine installation procedures.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write programs for systems and consult with engineering personnel to resolve unusual problems.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Manage technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, and close-out documentation.
• Identify project risks, communicate with appropriate parties, and assist in developing strategies to minimize impact.
• Work closely with Project Managers and Operations Managers to coordinate projects and improve customer satisfaction.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Strong programming skills and proven ability to troubleshoot problems.
• Self-starter with the ability to work well with minimal supervision.
• Solid mechanical and electrical aptitude, including experience with hand and power tools.
• Ability to read blueprints and drawings, with solid math skills.
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills, including MS Office applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites regularly, with minimal overnight travel.
• Security experience with basic programming.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Must have security experience with basic programming.
• Preferred Experience: Relevant field service (not required).
• Certifications: Product-specific certifications, industry-specific certifications, and/or licenses (e.g., Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS).

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.