Security Project Technician 2

About the role

Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role you will install, program, perform system start‑up/check‑out, certify, and provide customer training on assigned projects ranging from small to large, varying in complexity. As part of a dynamic team you will have opportunities to grow with the company. With 20‑years of proven growth and exceptional performance, Convergint’s mission is to be the customer’s best service provider, built on a foundation of 10 Values and Beliefs that drive an unmatched culture and make us the #1 global, service‑based systems integrator in the industry.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Serves as the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
• Refers only the most complex issues to higher levels.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams, and repairs equipment using knowledge of electronics and standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Writes a variety of non‑routine programs for systems.
• Acts as “our customer’s best service provider” at all times, ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
• Executes most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager to assist in overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Uses technical knowledge, skills, and experience to act as a mentor to less experienced staff; may supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Performs other duties and responsibilities as requested or required.

Requ