Security Project Specialist - Foxboro, MA

About the role

Convergint is seeking a full-time Security Project Specialist to join our dynamic team. The ideal candidate will install, program, system start-up/check-out, certify, and customer train on assigned projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret diagrams to determine installation procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a "customer's best service provider" at all times, ensuring Convergint Technologies is the preferred service provider.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment to optimize performance.
• Work closely with the Project Manager and/or Operations Manager to coordinate specific projects and make recommendations regarding quality of work and potential changes in scope.
• Handle multiple projects simultaneously, demonstrating exceptional customer focus and ability to work under pressure.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience in fire alarm systems and/or electronic security systems.
• Proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Solid mechanical and electrical aptitude, including the ability to read blueprints and drawings and perform calculations.
• Advanced computer skills, including proficiency in MS Office applications.
• A valid driver's license with a clean record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications.
• Product-specific certifications, Industry-specific certifications, and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS.

Skills

• Customer Focus
• Technical Skills
• Problem Solving
• Communication
• Organizational Skills
• Computer Skills
• Interpersonal Skills
• Math Skills
• Reading Blueprints
• Interpreting Diagrams
• Technical Writing
• System Operation
• Customer Training
• Risk Management
• Project Coordination
• Team Leadership

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.