Security Project Specialist - Medina, OH

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provide technical support and training for customers, ensuring customer satisfaction.
• Interpret manuals, schematics, and wiring diagrams, and repair equipment, using knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as a key interface for technical support and training, acting as 'our customer's best service provider' at all times.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, and suggest product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination, recommending quality of work, and identifying ways to improve customer satisfaction.
• Perform other duties as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Willingness to learn technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Self-starter with strong mechanical and electrical aptitude (e.g., works with various hand and power tools).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

SkillsStrong customer focus and problem-solving skills.

Technical aptitude and proficiency with fire alarm systems and electronic security systems.

Knowledge of blueprints, schematics, manuals, and wiring diagrams.

Ability to interpret and repair equipment using standard test instruments and hand tools.

Experience with programming and graphic development.

Effective communication and interpersonal skills.

Ability to work independently and as part of a team.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Paid parental leave.

Requirements

• High School/GED or equivalent experience.
• 1-3 years relevant field service experience (not required).

Company Benefits

• Company fosters a supportive, accessible, and inclusive environment.
• Various programs and exceptional benefits offered.

Pay

Hourly Range: $31 - $40 per hour.

Schedule

Full-time position.