Security Project Specialist 2 - Jackson, MS

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. You will install, program, system start-up/check-out, certify, and provide customer training on assigned projects ranging from small to large and varying in complexity.

About the Role

As a Security Technician, you are part of a dynamic team that supports your growth as Convergint expands. You have a passion for delivering world-class service to customers, colleagues, and communities, and you thrive in a culture that values integrity, growth, accountability, and equal opportunity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Serve as the key interface for technical support and training for customers, ensuring high customer satisfaction.
• Read blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as "our customer’s best service provider" to ensure Convergint remains the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing mitigation strategies.
• Work closely with Project Managers and/or Operations Managers to coordinate projects, recommend quality improvements, and identify scope changes.
• Mentor less experienced staff and may supervise workers in testing, tuning, and adjusting equipment.
• Perform other duties and responsibilities as required.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Proven programming skills and ability to troubleshoot problems independently.
• Self-starter who works well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., using hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, crimpers).
• Ability to read blueprints and drawings; solid math skills (e.g., calculating area, velocity, resistance, voltage).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills, including proficiency in MS Office (Outlook, Word, Excel) and other relevant applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years of relevant experience.
• Preferred (but not required): Relevant field service experience.
• Certifications: Product-specific certifications (e.g., Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS).

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.