Security Project Specialist 2 - Meridian, MS

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. In this role, you will be part of a dynamic environment that supports growth and development as the company expands.

About the Role

You will install, program, start up, check out, certify, and provide customer training on assigned projects, ranging from small to large and varying in complexity. As a Security Technician, you will collaborate with a dynamic team, contributing to Convergint’s growth while growing your own skills.

Who You Are

• Passionate about providing world-class service to customers, colleagues, and communities.
• A person of integrity with a commitment to growth, accountability, and delivering results.
• Eager to join an organization with a positive culture that embraces equal opportunity and empowers everyone to be their best.

Who We Are

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. Our company is built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities through the solutions we provide.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Serve as the key interface for technical support and training for customers, ensuring maximum satisfaction.
• Read blueprints, schematics, manuals, and other specifications to determine installation procedures; interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate projects, recommend quality improvements, and identify ways to enhance customer satisfaction.
• Mentor less experienced staff using technical knowledge, skills, and experience; may supervise workers in testing, tuning, and adjusting equipment for optimal performance.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; proactive in meeting customer needs.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Strong programming skills and proven ability to troubleshoot and find solutions.
• Self-starter who works well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, crimpers) and ability to read blueprints and drawings; strong math skills (e.g., calculating area, velocity, resistance, voltage).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills, including proficiency in MS Office (Outlook, Word, Excel) and other relevant applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years of relevant experience.
• Preferred (but not required): Relevant field service experience.
• Certifications: Product-specific certifications (e.g., Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS), industry-specific certifications, and/or licenses.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.