Security Project Specialist 2

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and customer training on assigned projects, which can range from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret diagrams to determine installation procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as the customer's best service provider at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, and suggest product improvements.
• Execute most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination; make recommendations regarding quality of work and potential changes in scope; and identify ways to continuously improve customer satisfaction.
• Act as a mentor to less experienced staff, supervising workers in testing, tuning, and adjusting equipment to achieve optimal operating performance.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience in fire alarm systems, and/or electronic security systems.
• Proven ability to troubleshoot problems and look for solutions.
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper), and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Skills

• Technical skills and experience in fire alarm systems, and/or electronic security systems.
• Programming skills.
• Interpersonal and communication skills.
• Organizational skills.
• Advanced computer skills.
• Math skills.
• Reading and interpreting blueprints and schematics.
• Use of standard test instruments and hand tools.
• Ability to work with a variety of hand and power tools.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant.
• Preferred Experience: (but not required): Relevant field service, Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS.