Security Project Specialist 2

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including both small and large-scale projects of varying complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret diagrams to determine installation procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as the primary point of contact for technical support and training, ensuring customer satisfaction.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute most technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate specific projects, make recommendations regarding quality of work, and identify ways to improve customer satisfaction.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment to achieve optimal performance.
• Handle multiple projects simultaneously, manage time effectively, and prioritize tasks.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience in fire alarm systems and/or electronic security systems.
• Proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Solid mechanical and electrical aptitude, including the ability to read blueprints and drawings and perform calculations.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.

Preferred Experience

• Relevant field service experience.
• Product-specific certifications, industry-specific certifications, and/or licenses.
• Software house, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS certifications.