Security Project Specialist 2

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and customer training on assigned projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, maximizing their satisfaction.
• Read blueprints, schematics, manuals, and interpret manuals, schematics, and wiring diagrams to repair equipment.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as 'our customer's best service provider' at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, and suggest product improvements.
• Execute most technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination; make recommendations regarding quality of work and potential changes in scope, and identify ways to improve customer satisfaction.
• Act as a mentor to less experienced staff, supervising workers in testing, tuning, and adjusting equipment to achieve optimal performance.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience in fire alarm systems, and/or electronic security systems.
• Proven ability to troubleshoot problems and look for solutions.
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper), ability to read blueprints and drawings, and solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Skills

• Technical skills and experience in fire alarm systems, and/or electronic security systems.
• Programming skills.
• Math skills (for some positions).
• Interpersonal and communication skills.
• Organizational skills.
• Advanced computer skills.
• Driving skills.

Benefits

• Company holidays and paid time off.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401K matching plan.
• Colleague assistance program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Parental leave.

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service, certifications, industry-specific certifications, software house, lenel, genetec, avigilon, amag, milestone or onssi, axis.