Security Project Specialist 2

About the role

Convergint is seeking a full-time Security Technician to join our dynamic team. The ideal candidate will install, program, system start-up/check-out, certify, and customer train on assigned projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, maximizing customer satisfaction.
• Read blueprints, schematics, manuals, and interpret manuals, schematics, and wiring diagrams to repair equipment.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a "customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, and suggest product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment to achieve optimal performance.
• Assist in the overall coordination of specific projects, make recommendations regarding quality of work, and identify ways to improve customer satisfaction.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience in fire alarm systems and/or electronic security systems.
• Proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications, industry-specific certifications, and/or licenses.

Skills

• Technical skills in fire alarm systems and electronic security systems.
• Programming skills.
• Math skills (for some positions).
• Reading and interpreting blueprints and drawings.
• Interpersonal and communication skills.
• Organizational skills.
• Advanced computer skills.
• Driving license.

Benefits

• Company holidays and paid time off.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401K matching plan.
• Colleague assistance program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Parental leave.