Security Project Specialist 2
About the role
Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role you will install, program, perform system start‑up/check‑out, certify, and provide customer training on assigned projects ranging from small to large and varying in complexity. As part of a dynamic team you will have opportunities to grow with the company.
You have a passion for delivering world‑class service, act with integrity, and seek growth, accountability and results. You want to join an organization with a positive culture that embraces equal opportunity and enables everyone to be their best self at work and home.
With 20 years of proven growth, Convergint’s mission is to be the customer’s best service provider. Built on 10 Values and Beliefs, we are the #1 global service‑based systems integrator, protecting lives and assets through our solutions.
Responsibilities
- Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment which may include security, fire alarm & life safety, and/or building automation.
- Serves as the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
- Refers only the most complex issues to higher levels.
- Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
- Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
- Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
- Writes a variety of non‑routine programs for systems.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
- Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
- May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
- Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and on‑going technical support.
- Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
- Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
- Uses technical knowledge, skills and experience to act as a mentor to less experienced staff; may supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Performs other duties and responsibilities as requested or required.
Requirements
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- Solid technical skills and experience with fire alarm systems, and/or electronic security systems.
- Solid programming skills and proven ability to troubleshoot problems and look for solutions.
- Self‑st