Security Project Specialist 2

About the role

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician. In this role you will install, program, perform system start‑up/check‑out, certify, and train customers on assigned projects ranging from small to large and varying in complexity.

Who We Are

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. Our culture is built on 10 Values and Beliefs that drive a #1 global, service‑based systems integrator status. We pride ourselves on protecting lives and assets through the solutions we provide and embrace diversity, equal opportunity, and a colleague‑first environment.

Responsibilities

• Install, program, test, repair, and service a variety of non‑routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training for customers, maximizing customer satisfaction.
• Refer only the most complex issues to higher‑level support.
• Read blueprints, schematics, manuals, and specifications to determine installation procedures; interpret wiring diagrams and repair equipment using electronics knowledge and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non‑routine programs for systems.
• Act as “our customer’s best service provider,” ensuring Convergint is the first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, standards, and product‑improvement suggestions.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control cost and schedule deviations.
• Work closely with Project and Operations Managers to coordinate projects, recommend quality improvements, and suggest scope changes.
• Mentor less‑experienced staff using technical knowledge, skills, and experience.
• Supervise workers in testing, tuning, and adjusting equipment to achieve optimum performance.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Strong programming skills and proven troubleshooting ability.
• Self‑starter who works well with minimal supervision.
• Mechanical and electrical aptitude; proficiency with hand and power tools; ability to read blueprints and drawings; solid math skills.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills, including MS Office (Outlook, Word, Excel) and other relevant applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.
• Education: High School/GED or equivalent experience.
• Minimum 3–5 years relevant experience.
• Preferred (but not required) experience in relevant field service.
• Certifications: product‑specific and industry‑specific certifications or licenses (e.g., Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS).

Benefits

• 10 company holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, dental, and vision plans
• Life insurance and disability plan
• Wellness program
• 401(k) matching plan
• Colleague Assistance Program
• Tuition reimbursement
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Pay

The anticipated compensation for this position is $30 – $38 per hour. Salary may vary by location, department, and individual qualifications.